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Privacy Policy — How We Handle Your Account Information

We collect and protect the information you share when you open an account, fund through bKash, Nagad or Rocket, and browse the lobby.

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9wkts blast Privacy Policy — How We Handle Your Account Information
DATA PROTECTION

How We Secure and Manage Your Information

Privacy is built into every part of the account flow. Your wallet details and transaction records are encrypted while stored and while moving between your device and our servers. We limit internal access so only the finance and support teams who need to verify a bKash or Nagad deposit can see payment information. Session cookies expire when you log out, and we prompt re-authentication if you return from a different IP. If you want to review what we hold, update outdated details, or close your account and request deletion, the support paths above connect you to the team that handles those requests under the rules that apply in eligible regions.

Encryption Standard

Account credentials, wallet numbers and transaction histories are encrypted at rest and in transit using industry-standard protocols so they remain unreadable if intercepted or accessed without authorization.

Cookie Policy

We use session cookies to keep you logged in and remember your language preference. You can clear cookies in your browser settings; doing so logs you out and resets display options to default.

Data Retention

Active account information stays available while you use the platform. Transaction logs are archived for the period local financial rules require. Session logs and marketing preferences can be deleted on request where your local law allows.

Access Requests

Contact support to request a copy of your stored data, correct outdated details, or delete your account. We verify ownership through your registered mobile number and process the request within the timeframe regulation requires in eligible regions.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what information we store, want to update a mobile number, or request account data deletion, our support team handles privacy queries the same way they handle payment and game issues. Use any of these paths to start the request; we review it and reply with the steps or documents you need.

Live Chat Open the chat bubble in the lobby footer when you're logged in. Tell the agent you have a privacy question and they'll route it to the team that manages account records and data requests.
Email Support Send your request to the support email address shown in the account settings page. Include your registered mobile number so we can verify ownership before sharing or changing any personal information.
Help Center Browse the privacy and account section of our help docs for answers to common questions — how cookies work, what transaction logs include, and the steps to download your data history.

Privacy Policy Questions

We collect your mobile number, preferred language, wallet type and device information. This lets us verify bKash, Nagad or Rocket deposits, credit your balance, and flag suspicious login attempts from unfamiliar locations.

No. Your wallet numbers, transaction logs and session history stay on our platform. We use them only to process deposits and withdrawals, resolve support tickets, and maintain account records as local regulation requires.

Active account information remains available while you log in. If you stop using the account, transaction records are archived for the period financial rules require in eligible regions. Session cookies expire when you close your browser.

Yes. Contact support through live chat or email and request a data report. We verify your identity using your registered mobile number, then send a summary of stored account details, transaction logs and session records.

Log in and message support with the change or deletion request. We verify ownership, process the update, and confirm once it's complete. Deletion requests are handled within the timeframe your local law requires where applicable.

We use session cookies to keep you logged in and remember your language setting. You can clear cookies in your browser; doing so logs you out and resets preferences to default values.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.